“Pai often goes out of his way to be nice. He’s the kind of person who remembers co-workers’ birthdays or your kids’ first names. It doesn’t matter if you’re a congressman from California or the parking attendant at the lot near the FCC’s headquarters, Pai offers a folksy and sincere greeting to all. He always has a kind word for colleagues, even when they stand on the opposite side of the aisles.
“He made the chairman’s life miserable,” said Gigi Sohn, a former adviser to the previous head, Tom Wheeler, in reference to their constant ideological clashes. “But I like him. Everyone likes him.””